Overview
At IPTVON, we strive to provide high-quality IPTV services. Due to the digital nature of our products, our refund policy is different from physical goods.
We offer a limited refund window of 3 days from the date of purchase. After 3 days, we cannot offer a full or partial refund.
Eligibility for Refunds
You may be eligible for a refund if:
- The service has not been activated
- You experience major technical issues that we are unable to resolve
- The service does not match the description provided on our website
Non-Refundable Cases
Refunds will not be granted in the following situations:
- The subscription has been fully activated and used
- Issues caused by user device, internet connection, or incorrect setup
- Change of mind after purchase
- Failure to contact support for assistance before requesting a refund
- Subscription purchased during promotions or special offers
Refund Process
To request a refund, please contact us at:
📧 [email protected]
Include the following details:
- Order ID
- Email used during purchase
- Description of the issue
Once your request is reviewed, we will notify you of the approval or rejection.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider or credit card company
- Contact your bank
If the issue persists, email us at [email protected]
Exchanges
Since IPTV subscriptions are digital services, we do not offer exchanges.
Support
Our support team is available to help resolve any issues before a refund is considered.
📧 Contact: [email protected]